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Please click here for instructions if you have a Sky HD box

Please note that after a power cut these instructions may also be needed.

First try step 1, if this fails carry out step 2

If this also fails try, 2 or 3 times more then contact Crystal Clear Satellite TV

Step 1

Disconnect the digibox from the power supply and re-connect after 30 seconds

With the red standby light on, wait a full 5 minutes

Press the blue button marked "sky", you should now have the sky welcome channel and can now watch all available channels

Step 2

To re-set the frequency, please carry out the following procedure

On your sky HD remote control

Press SERVICES

Press 001 then SELECT

The top line on the screen should now read INSTALLER SETUP

Select TX'PONDER

Using the number keys change the frequency setting to 12.207

Move down one line using the green arrow below the select button and change the polarization to V using the right green button next to the select button

The Symbol rate (Mbaud) setting should read 27.5

The FEC setting should read 2/3

Press the green button to save settings

Press SELECT 3 more times then BACK UP 4 times to return to television

If you have two feeds into your Sky HD digital receiver check to see that the single feed mode is off

Press SERVICES

Press SETTINGS

Press PICTURE

Press 001 then SELECT

Using the arrow key switch single feed off

Press the green button to save settings

Press BACK UP 4 times to return to television

If these procedures fail please try again. If you still have no picture, contact us for advice.