Frequency settings

As your sky digibox is intended for use in the UK, the pre-set frequency is incorrect for Spain. You may have to re-set the frequency if you see either of the 2 following messages on you TV screen.

  • "Searching for listings please wait"
  • "No satellite signal is being received"

Please note that after a power cut these instructions may be needed


First try step 1, if this fails carry out step 2

If this also fails try, 2 or 3 times more then contact Crystal Clear Satellite TV

  1. Disconnect the digibox from the power supply and re-connect after 30 seconds. With the red standby light on, wait a full 5 minutes. Press the blue button marked "sky", you should now have the sky welcome channel and can now watch all available channels
  2. To re-set the frequency, please carry out the following procedure
  • On your sky remote control
  • Press SERVICES
  • Press 4 (system setup)
  • Press 0 then 1 then SELECT
  • The top line on the screen should now read INSTALLER SETUP
  • Press 2 (default transponder)
  • Using the number keys change the frequency setting to 12.129
  • Move down one line using the green arrow below the select button and change the polarization to V using the right green button next to the select button
  • The other settings should read
  • Symbol rate (Mbaud) 27.5
  • FEC 2/3
  • Again using the down arrow move to SAVE NEW SETTINGS & press SELECT
  • The screen should now be showing the INSTALLER SETUP menu.
  • Then press no 5
  • The screen should now be showing MANUAL TUNING using the down arrow move to FIND CHANNELS & press SELECT lock indicator should say OK
  • Press SELECT 3 more times then BACK UP 4 times to return to television

Alternative transponders for stronger channels in your area

Please note to add other channels repeat above procedure changing frequency settings for the strongest channels, pressing yellow button to save before returning to television

  • ITV London/Granada 10758 V 22000 5/6
  • ITV Channel Islands 10906 V 22000 5/6
  • BBC Channel Islands 10847 V 22000 5/6
  • Ch5 10966 H 22000 5/6

Unfortunately to date, there is not an alternative frequency for Ch 4. There is however Ch4+1 (135) which is showing all the Ch4 programs 1 hour later on a stronger signal

If this procedure fails please try again. If you still have no picture, contact us for advice.

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Satellite and Television installations in the North Costa Blanca - Jalon Valley, Adsubia, Alcalali, Altea, Beniarbeig, Benidoleig, Benigembla, Benimeli, Benissa, Benitachell, Calpe, Castell de Castells, Dénia, Gata de Gorgos, Jalon, Javea, Lliber, Moraira, Murla, Ondara, Orba, Parcent, Pedreguer, Pego, Els Poblets, El Rafol d'Almunia, Sagra, Sanet y Negrals, Senija, Teulada, Tormos, La Vall d'Alcala, Vall de Ebo, Vall de Gallinera, La Vall de Laguar, El Verger